DAR ES SALAAM, TANZANIA — Dawasco, the local water distribution utility in Dar es Salaam, a city that suffers from chronic water shortages, has resorted to shutting off supplies to some customers who fail to pay their bills. In retaliation for this, some of the company’s employees have been abducted and beat up by government soldiers. There are no easy answers. “We have tried all manner of things to get people to pay — discounts, reminders, phone calls — but they don’t respond,” says Badra Masoud, Dawasco’s PR manager.
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